Frequently asked questions

What does the $19 Check My Deal include?

An expert reviews your specific listing and prepares a structured report: fair market value range, price rating, red flags, avoidable fees, negotiation advice, a deal score (1–10) and a Buy / Negotiate / Avoid recommendation.

Is there a money-back guarantee?

Yes. On the $19 Check My Deal, you get a full refund if we can't find anything useful in your deal, or if we don't deliver your report within 24 hours of your payment and complete information.

When am I not charged for Help Me Negotiate?

If we cannot identify at least $199 in possible savings, avoidable fees, or negotiation value, we don't charge the $199 fee.

Are you a dealership or broker?

No. TrustBuy Expert is an independent, buyer-side advisory service. We are never paid by dealers or sellers.

How long does it take?

Most Check My Deal and Help Me Negotiate reports are prepared within 24 hours after payment and complete information are received.

Is this a physical inspection?

No. Experts work remotely from the listing, VIN, photos and quote you provide. We recommend a physical inspection before any purchase.